How to Contact Mobily Customer Care in Saudi Arabia: Numbers, App, Chat and Branches
When something goes wrong with your Mobily line — a package that did not activate, a bill that looks wrong, a SIM that stopped working — the fastest fix is usually a direct word with Mobily support. The good news is that there are several ways to reach them: a free call from your Mobily number, a call from any other network, the Mobily app, email, and a visit to a branch.
This guide lists every official way to contact Mobily customer care, which number to use in each situation, and what to have ready before you call so your problem gets solved in one conversation instead of three.
Mobily Customer Care Numbers at a Glance
| How you are calling | Number to dial | Notes |
|---|---|---|
| From a Mobily number | 1100 | Free call from your Mobily line |
| From another network in Saudi Arabia | 0560101100 | Use this if you are calling from STC, Zain or any other operator |
| From outside Saudi Arabia | +966 56 010 1100 | The same customer care number with the Saudi country code |
| Self-service menu (USSD) | *1100# | Opens the main menu for packages, balance and services without calling |
These numbers come from Mobily’s own website. If you are calling from a Mobily SIM, 1100 is the number to remember — it is free, and it works even if you have no balance left.
Call 1100 From Your Mobily Line
Dialling 1100 from your Mobily number is the simplest way to reach customer care. You will first hear an automated menu. Listen to the options and choose the one that matches your problem — for example, packages, billing, or technical support. If you need a real person, choose the option for speaking to an agent.
Before you call, have these details ready: your Mobily number, and your Iqama or national ID number. Mobily will ask for them to confirm that the line belongs to you, especially if you want to change a package, block a SIM, or discuss a bill. If you call late at night, you may only reach the automated menu, so try again during the day if you need a live agent.
While you are on the call, note down any reference number the agent gives you. If the problem is not fixed straight away, that number makes it much easier to follow up.
Call From Another Network or From Abroad
If your Mobily SIM is not working, or you only have another operator’s SIM in your phone, call 0560101100. It reaches the same customer care team, and you can use it from any network inside Saudi Arabia.
If you are travelling outside the Kingdom, dial the same number with the Saudi country code: +966 56 010 1100. This is useful if your SIM stops working while you are abroad, or if you need help with roaming before you travel. If your problem is about roaming bundles, read our guide to Mobily roaming packages for travel abroad first — many roaming questions are answered there.
Contact Mobily Through the App
If you would rather not call, the Mobily app is the next best option. Once you are signed in with your Mobily number, you can reach Mobily support through the app’s support channels, and you can also solve many problems yourself without waiting for an agent.
From the app you can check your balance and remaining data, buy or cancel a package, pay a bill, recharge, and manage all your Mobily numbers in one place. For the full walkthrough, see how to use the Mobily app.
The app is also the best place to check the facts before you call. If your balance looks wrong, check it first with *1411# or in the app dashboard — the steps are in our guide on how to check your Mobily balance and data. If you cannot remember your own number to give the agent, see how to check your Mobily number.
Contact Mobily by Email
For problems that are not urgent, or when you need a written record, you can email Mobily’s technical support team at info@mobily.com.sa. Describe the problem clearly, include your Mobily number, and say what you have already tried.
There is also a separate email for privacy matters only: DataPrivacy@mobily.com.sa. Use that address only if your question is about your personal data — for example, asking what data Mobily holds about you. For ordinary account, billing and network problems, use the phone numbers or the app instead.
Visit a Mobily Branch in Person
Some jobs still need a branch visit. Getting a new SIM, replacing a lost SIM, switching to an eSIM, or opening a new postpaid line all need your ID to be checked in person. If your problem is one of these, calling first will not finish the job — but it can tell you exactly which documents to bring.
For example, a new eSIM number or a SIM swap still needs a branch visit, as explained in our guide on how to activate a Mobily eSIM. Check the Mobily app or mobily.com.sa for your nearest branch before you go, and take your original Iqama or national ID with you.
What to Have Ready Before You Contact Mobily
| Have ready | Why they ask for it |
|---|---|
| Your Mobily number | To find your account and line |
| Iqama or national ID number | To confirm the line belongs to you |
| A short description of the problem | So the agent can send you to the right team |
| When the problem started | Helps them check whether it is a network issue or an account issue |
| Any error message or code | Exact wording helps them diagnose the fault faster |
| Your last payment or recharge details | Useful for billing and recharge disputes |
One warning: never share your app verification code or password with anyone who contacts you claiming to be Mobily. Real Mobily support will not ask you for those details to fix a problem.
If You Cannot Reach Mobily
| Problem | What to try |
|---|---|
| 1100 does not connect | Try *1100# for the self-service menu, or call 0560101100 from another phone |
| You cannot get a live agent | Try again during the day, or use the support channels inside the Mobily app |
| Your SIM is not working at all | Call 0560101100 from another phone, or visit a branch with your ID |
| The app will not open | Use *1411# to check your balance, and call 1100 for anything else |
| You are abroad and cannot call | Dial +966 56 010 1100, or use the Mobily app over Wi-Fi |
Frequently Asked Questions
What is Mobily’s customer care number?
Dial 1100 free from any Mobily number. From another network in Saudi Arabia, call 0560101100. From outside Saudi Arabia, dial +966 56 010 1100.
Is calling 1100 free?
Yes, calling 1100 from a Mobily line is free, and it works even if you have no balance left. Calls from another network to 0560101100 are charged at that network’s normal rates.
How do I contact Mobily from abroad?
Dial +966 56 010 1100, which is the same customer care number with the Saudi country code. You can also use the Mobily app over Wi-Fi to manage your account.
Can I contact Mobily without calling?
Yes. Use the support channels inside the Mobily app, email technical support at info@mobily.com.sa for non-urgent problems, or visit a Mobily branch in person. Some jobs, such as a SIM swap or a new eSIM, need a branch visit.
What should I have ready before I call Mobily?
Have your Mobily number and your Iqama or national ID number ready, plus a short description of the problem, when it started, and any error message you saw. Never share your app verification code or password with anyone claiming to be Mobily.
Last updated: 9 November 2026
Edited by Ali.