How to Use the Mobily App in Saudi Arabia: Balance, Packages, Bills and More
Most Mobily tasks that used to need a shop visit or a code can now be done from your phone. The official Mobily app brings your balance, your remaining data and minutes, your packages, your bills and your recharges together in one place, so you can check or change things in a few taps instead of searching for the right code.
This guide explains what the app can do, how to get started, and how to use it for the everyday jobs Mobily customers ask about most. The app features described here come from Mobily’s own app listing, and the codes mentioned as fallbacks are the verified codes already used on this site. Package prices are shown inside the app itself, so always confirm the price shown before you subscribe — this guide does not quote a price that could have changed.
What You Can Do in the Mobily App
The app is designed as a single account manager for your Mobily products. Whether you are on
| What you want to do | In the Mobily app |
|---|---|
| Check balance and remaining data | Open the app dashboard to see your balance, remaining data and minutes at a glance. |
| Buy or change a package | Browse the latest offers, packages and add-ons, then subscribe or unsubscribe with one tap. |
| Pay a bill or recharge | Pay your postpaid bill or recharge a prepaid line using a debit or credit card. |
| Manage all your lines | Add and manage all your Mobily numbers under one account. |
| Shop for a new line or device | Order a new line, a SIM or a smartphone, or arrange fibre delivery, from inside the app. |
| Get help | Reach Mobily support through the app’s support channels and talk to a real person. |
Because the app shows your own line’s live details, it is also the safest place to check a price or a package before you buy. If an offer on a website looks different from what the app shows for your number, trust the app, because offers can vary by line and can change over time.
How to Get Started With the Mobily App
Getting started takes only a few steps. Download only the official app published by Mobily — check the developer name in your phone’s app store before you install anything with a similar name.
First, download the Mobily app from the Google Play Store on Android or the App Store on iPhone. Then open the app and sign in with your Mobily number, following the verification steps shown on screen. Once you are signed in, your main line appears on the dashboard, and you can add any other Mobily numbers you own to the same account so you can switch between them without signing out.
If you have more than one line, take a moment to check which line is selected before you pay a
Check Your Balance and Data in the App
Your dashboard is the quickest balance check. It shows your remaining balance and how much data and how many minutes you have left on your current package, without you needing to remember a code.
If the app will not open, or you are out of data, you can still check the old way: dial *1411# to see your balance. For a fuller explanation of every check method, read how to check your Mobily balance and data.
Buy, Change or Cancel a Package in the App
To buy a package, open the packages or offers section, pick the bundle that fits your usage, and confirm. The app shows the price and validity for that package before you confirm, so read both carefully — a cheap bundle with a short validity is not always the best value for a heavy user.
To cancel a package, open your current subscriptions and use the unsubscribe option for that package. This stops the package from renewing on its next cycle. If you prefer codes, the same job can be done by SMS: send the bundle’s stop code to 1100, or send 0 followed by the bundle code to 1100. For the full list of stop codes, see how to cancel a Mobily package and the site’s Mobily data bundles page.
Pay a Bill or Recharge in the App
For a postpaid line, open the payments or bills section to see your current bill and pay it with a debit or credit card. For a prepaid line, use the recharge option in the same section, either with a card or with a voucher code if you have one.
After any payment or recharge, check your dashboard again to make sure the new balance shows correctly before you close the app. If you bought a voucher from a shop instead, the step-by-step methods are covered in how to recharge Mobily.
Other Useful Things in the App
Beyond balance and bills, the app is also useful for shopping and support. You can order a new line, a replacement SIM or a device, explore fibre options for your home, and contact support without visiting a branch. If you are thinking about switching to an eSIM, read how to activate a Mobily eSIM first, because a new eSIM number or a SIM swap still needs a branch visit.
It is also worth checking the offers section from time to time. Mobily adds new packages and
If the Mobily App Is Not Working
| Problem | What to try first |
|---|---|
| App will not open or keeps crashing | Update the app to the latest version, then close it fully and open it again. |
| You cannot sign in | Check that you entered the correct Mobily number, then follow the verification steps shown on screen again. |
| Balance or data looks wrong | Pull down to refresh the dashboard, then cross-check with *1411# before you buy anything. |
| A payment did not show up | Wait a few minutes and refresh the dashboard. If it still has not appeared, contact Mobily support from inside the app. |
As a rule, never share your app verification code or password with anyone who contacts you claiming to be Mobily. Mobily support will not ask you for those details to fix an app problem.
Frequently Asked Questions
What is the Mobily app used for?
The official Mobily app lets you manage your Mobily account in one place: check your balance and remaining data, buy or cancel packages, pay bills, recharge, manage all your Mobily numbers, shop for a new line or device, and reach support.
How do I check my balance on the Mobily app?
Open the Mobily app and sign in with your Mobily number. Your dashboard shows your remaining balance, data and minutes. If the app will not open, dial *1411# as a fallback balance check.
Can I buy a Mobily package through the app?
Yes. Open the packages or offers section, choose the bundle you want, and confirm. The app shows the price and validity before you confirm, so check both before subscribing.
How do I cancel a Mobily package in the app?
Open your current subscriptions in the app and use the unsubscribe option for that package. You can also cancel by SMS by sending the bundle’s stop code, or 0 followed by the bundle code, to 1100.
How do I pay my Mobily bill in the app?
Open the payments or bills section, view your current bill, and pay with a debit or credit card. After paying, refresh your dashboard to confirm the payment shows correctly.
Last updated: 2 November 2026
Edited by Ali.