Mobily Neqaty Points in Saudi Arabia: How to Earn, Check and Redeem Them
Neqaty is Mobily’s loyalty programme, and it costs you nothing extra. Every riyal you spend on your Mobily line turns into points, and those points turn into free data, free minutes, bill discounts and shopping discounts at more than 1,200 partner shops across Saudi Arabia.
The best part is that you do not need to sign up. The moment you subscribe to a Mobily product or service, you are automatically registered in Neqaty, and your points start building up on their own. This guide explains how the points work, what they are worth, and how to use them before they expire.
What Are Mobily Neqaty Points?
Neqaty points are reward points that Mobily gives you for using your line. You earn them when you pay your postpaid bill, when you make calls, send SMS messages or use data on a prepaid line, and when you shop at one of Mobily’s Neqaty partner outlets.
You can spend your points on Mobily services, such as free internet data, free voice minutes, free SMS messages and bill discounts, or you can use them to pay for shopping at partner stores. Rewards go up to SAR 2,200 in value, so the points are worth collecting even if you only use a small plan.
How to Earn Neqaty Points
You earn one point for every SAR 1 you spend. The table below shows where points come from.
| How you earn | Points you get |
|---|---|
| Paying your postpaid monthly bill | 1 point per SAR 1 paid |
| Prepaid calls, SMS and data usage | 1 point per SAR 1 spent |
| Shopping at a Neqaty partner outlet | Rate varies by partner — ask at the till |
| Data bundles and add-ons | No points earned |
Two things are important here. First, bundles and add-ons do not earn points, even though they are the biggest part of most people’s spending. You earn points on the bill itself and on pay-as-you-go usage, not on the bundle price. Second, partner rates are not all the same. Some partners give one point per SAR 1, others give one point per SAR 2, so always ask the cashier before you pay.
To collect points at a partner shop, tell the cashier you are a Mobily customer and give them your Mobily number before you pay. They enter your number at the till, and you get a confirmation SMS straight away telling you how many points were added.
Neqaty Rewards: What Your Points Are Worth
The table below shows the main reward levels from Mobily’s official Neqaty rewards page. When you redeem, you pick the reward you want at your level — for example, free data, free minutes, bill credit, or a partner discount.
| Points needed | Free data | Free minutes (all networks) | Bill discount / free credit | Partner & device value |
|---|---|---|---|---|
| 100 | 50 MB | — | — | — |
| 300 | 150 MB | — | — | — |
| 500 | 300 MB | — | — | — |
| 1,000 | 1 GB | 100 minutes | — | — |
| 3,000 | 15 GB | 300 minutes | SAR 60 | SAR 70 |
| 5,000 | 50 GB | 500 minutes | SAR 140 | SAR 170 |
| 10,000 | 150 GB | 1,000 minutes | SAR 320 | SAR 400 |
| 20,000 | 400 GB | 2,000 minutes | SAR 780 | SAR 1,000 |
| 30,000 | Unlimited (90 days) | 3,000 minutes | SAR 2,200 | SAR 2,200 |
A few notes on this table. Free SMS messages are also available at most levels — for example, 500 points gets you 70 national SMS messages. Reward validity is usually 30 to 90 days depending on the reward, so check the exact validity in the app before you redeem. The top two levels (25,000 and 30,000 points) are only available to Raqi and VIP customers. Rewards can change, so always confirm the current reward in the Mobily app before redeeming.
How to Check Your Neqaty Points Balance
There are two quick ways to check your balance.
The easiest way is the Mobily app. Open the app, go to your account, and your Neqaty points balance is shown there, along with the rewards you can claim right now.
The second way is to dial *1100*3# from your Mobily number. This opens the Mobily menu, where you can see your points balance and the available rewards without opening the app.
How to Redeem Neqaty Points
You can redeem your points for Mobily services in four ways: through the Mobily app, through your account on the Mobily website, by dialling *1100*3#, or by calling the dedicated Neqaty line on 1460.
To redeem points at a partner shop, visit the outlet and tell the employee you want to pay with your Neqaty points. Give them your Mobily number, and the points you can redeem will appear on their screen. Tell them how many points you want to use. You will get an SMS with a confirmation code — give that code to the cashier, and the amount is taken off your bill straight away. If your points do not cover the full amount, you pay the rest as normal.
Keep in mind the minimums. You need at least 100 points to redeem a Mobily reward, and at least 3,000 points to redeem at a partner outlet. You can also only redeem once a month, except for Raqi customers, who can redeem as often as they like.
Neqatona: Combine Points From Up to 10 Lines
If your family has several Mobily lines, Neqatona lets you pool everyone’s points into one account so you reach the bigger rewards faster. You can add up to 10 lines, as long as all the lines are registered under the same ID number.
You activate Neqatona through your account on the Mobily website. The first line you add becomes the master line, and all the points from the other lines collect under it. Every line in the group can still collect and redeem points from the shared pool. If you remove a line from the group, the points stay in the pool. But if the master line itself is disconnected from Mobily, all the points in the account are lost, so keep that in mind.
Important Rules to Remember
Before you start saving your points, these are the rules that catch most people out.
Your points expire 18 months after you earn them, at the end of that month. Mobily sends you a reminder SMS one week before your points expire, so watch out for that message and use your points in time.
Your line must be active to earn and redeem points. If your line is fully disconnected, you cannot redeem your points at all. A bill discount is only possible if your line is partially disconnected.
Finally, remember that points redeemed for Mobily services cannot be cancelled once they are issued. So double-check which reward you want before you confirm the redemption.
FAQs
How do I check my Neqaty points balance?
Open the Mobily app and look at your account, or dial *1100*3# from your Mobily number. Both show your current points balance and the rewards you can claim.
How many Neqaty points do I need to redeem?
You need at least 100 points to redeem a Mobily reward, such as free data or minutes. For partner shops, you need at least 3,000 points in your balance.
Do Neqaty points expire?
Yes. Points expire 18 months after you earn them, at the end of that month. Mobily sends you a reminder SMS one week before your points expire.
Can I transfer Neqaty points to another number?
You cannot send points directly to another number. But with Neqatona, you can pool the points from up to 10 Mobily lines registered under the same ID into one shared account, and any line in the group can redeem from it.
Do I earn Neqaty points on data bundles?
No. Data bundles and add-ons do not earn Neqaty points. You earn points on postpaid bill payments, prepaid calls, SMS and data usage, and shopping at Neqaty partner outlets.
Last updated: 13 November 2026
Edited by Ali.